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FAQ & Getting Started



Access from Mozilla Thunderbird

The instructions provided in this section were verified against Mozilla Thunderbird 31.4.0. They might not work with earlier or later versions of Mozilla Thunderbird.

To set up Mozilla Thunderbird:

  1. Open Mozilla Thunderbird.
  2. Click Email under the Create a new account heading.
  3. Click the Skip this and use my existing email button.
  4. Specify the following:
    • Your name, as you want it to appear in any messages you send.
    • Your email address and the password you chose or you can reset.

      Thunderbird

  5. Click Continue.
  6. If Thunderbird fails to find the settings automatically, specify the following:
  7. Click Done.

If you set up a mail account manually, please use the following typical combinations of connection security and authentication method settings.

SMTP, IMAP, POP3:

  • SSL: STARTTLS
  • Authentication: Encrypted password
Other parameters that you may need when configuring your account manually:
  • Username. Your full email address. For example: johndoe@example.com.
  • Incoming server address (POP3/IMAP).   You're server name is in your welcome email or lookup here.
  • Outgoing server address.   You're server name is in your welcome email or lookup here.
  • Ports:  POP3 and IMAP Ports
We recommend using SSL/TLS since it encrypts the communication but if you receive errors you can try setting encryption to none and make sure to use the correct corresponding ports.

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