Web Hosting Policies
HostExpress.com LLC provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

FURTHERMORE, these Policies, Guidelines, and Disclaimer are intended for all domains residing on HostExpress.com LLC's servers.

Content:
All services provided by HostExpress.com LLC may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless HostExpress.com LLC from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all HostExpress.com LLC's servers. This includes sites that may infer sexual content, or links to adult content elsewhere. HostExpress.com LLC will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to HostExpress.com LLC's servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

- Pirated software
- Hacker programs or archives
- Sites that promote the use of unsolicited email (Spam)
- Warez sites
- Sites that promote hate, or are prodigious to others.
- Sites offering prescription drugs and gambling
- Any Site that consumes more than 2% of system resources

Following are a list of sites that will often require more than 2% of our systems resources: Domains with busy forums, banner member scripts, large mailing lists, archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), and domain accounts offering download files.

We are not saying that your web site can not contain such activities/content, however if at any time they consume 2% or more of our systems resources you will be contacted to resolve the problem.

HostExpress.com LLC will be the sole arbiter as to what constitutes a violation of this provision.

Traffic, Disk Usage, Statistics and Email
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $6.99 ($5.50 for managed resellers and dedicated servers) for each gig of traffic exceeded. This amount is not prorated, this meaning that 1 mb - 1 gig will be treated and billed as the same.

All Retail plans include a set amount of disk space of which 75MB of space is allocated toward stats and logs.  Individual Managed Reseller sites include same disk space and bandwidth as our retail plans at a discounted rates.  Resources for Managed Reseller sites can not be combined.

Log files are rotated monthly on our UNIX Retail and Managed Reseller plans.  The previous months logs are archived on the server.  Log files are deleted monthly on our Windows Plans.  Log files are rotated daily on our Bulk Reseller Plan and are archived for the 3 days.  Web Site statistics are offered "as is" and if activated by the customer should be automatically generated on UNIX accounts.  Windows customers have to request statistics on a per site basis and manually update statistics.  If statistics are not generated before log files are deleted statistics will not be available for that time period.

Email will be kept on the server for a period of 90 days on multi-site and bulk reseller accounts and 30 days on managed reseller and retail accounts.  Users should download their email and keep an off site back up of all messages.  To increase the performance of the servers and reduce download issues we encourage users to delete messages from the server once they are read.

Effective 1/6/03 in an effort to continue offering un-interrupted email services due to the large volume of spam our servers receive we implemented the service spamcop.net on all email accounts.  Furthermore we reserve the right to block, bounce, discard or filter any email sent to our servers or network.

Effective 1/1/06 We will not longer allow catch all email addresses and any domains using a catch all address will have it disabled. This is to protect the server from dictionary spam and mail bombs.

Reseller Accounts
All reseller accounts include a set amount of system resources and 2% CPU usage.  All items listed as "Unlimited" including but not limited to  domains, email, databases are not restricted by a physical number but will require the purchase of additional system resources when these system resource limits are reached. A $49 setup fee applies to switch to our Multi-Site Hosting Account.  HostExpress.com LLC requires resellers to collect valid contact information.  

Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from an HostExpress.com LLC's server or using an email address or domain that is maintained on an HostExpress.com LLC machine as reference is STRICTLY prohibited. This includes sending mass mailings to email addresses that did not "Opt In*" from a domain that is maintained on an HostExpress.com LLC machine.  HostExpress.com LLC will be the sole arbiter as to what constitutes a violation of this provision. 

* Any user that joins a list must be sent an email to the address they signed up asking for them to verify they joined the list.  That user will not be added to the list until they perform some sort of authentication such as replying to the message or clicking on a link.

Chat Rooms
HostExpress.com LLC will not allow clients to install their own chat rooms. These tend to be a large drain on system resources and we cannot allow it as an account option.

Background Running Programs
HostExpress.com LLC may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC
HostExpress.com LLC currently does not allow IRC or IRC bots to be operated on our servers.

Offering Free Services
HostExpress.com LLC will not allow clients to run free services on shared or reseller accounts.  This includes but is not limited to free email, free home pages and free hosting.  These "free" services can be hosted on our dedicated servers.

Offering Automated Account Creation
HostExpress.com LLC will not allow automated hosting or email account creation scripts. 

Server Abuse:
Any attempt to undermine or cause harm to a server, or customer, of HostExpress.com LLC is strictly prohibited.

Refusal of Service:
HostExpress.com LLC reserves the right to refuse, cancel, or suspend service at our sole discretion.

All Sub-Networks, distributive hosting sites and dedicated servers of HostExpress.com LLC must adhere to the above policies.

BILLING:

Recurring Billing:
All credit cards are billed automatically. Our billing cycle starts on the first of each month. The first months fees are pro-rated based on a 30 day month for the number of remaining days in the month the account was ordered. Fees for new sites are invoiced on or about the first of the proceeding month for the term that plan is billed and include any applicable setup fees and the pro-rated amount for the month the site was ordered.  It is the clients responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, as a courtesy we will send an email notification at which point we will need to be provided with another credit card within 15 days. If we do not receive a response within 15 days the account will be deactivated and any accounts under that account plan.

Domain Affiliates:
The cost of domain names for domain affiliates is $11.99 plus 5% of the retail price set by the affiliate.  We pay affiliates 45 days after the close of any given month that their commissions due reach $50 or more. Commissions are accumulated for months that have less than $50 in commissions.  US and Canadian affiliates may choose to have commissions applied toward HostExpress.com LLC Hosting services or be paid by check. Commissions for Non-US/Canadian based affiliates may be credited toward HostExpress.com LLC Hosting services and are not paid by check or any other payment method.  Commissions for NON-US based affiliates not used toward HostExpress.com LLC Hosting services within 12 months of being due are for fitted (deleted) and will not be credited to the affiliate.  Affiliate accounts that are inactive (no new registrations) for over 12 months will be cancelled and any domain registrations under that affiliate account will be managed and billed directly through HostExpress.com LLC.  

Account Deactivations:
Any account deactivated due to non-payment will be deactivated and we require a reactivation fee of $50.00 to be paid prior to reactivating the account.

Upgrades and Downgrades:
Our standard setup fees apply for all upgrades and downgrades.  Any sites that downgrade will receive a credit of the difference in the monthly cost between their old plan and new new plan for any pre-paid full months of hosting service.

30 Day Money Back Guarantee/Refunds:
Regular Hosting Clients - Should you become unsatisfied with our services within the first 30 days of your account activation, HostExpress.com LLC will refund your hosting fee.

Cancellation Refunds:
HostExpress.com LLC's DOES NOT refund partial monthly fees to accounts canceling after their 30 day initial account activation period. Therefore only prepaid full monthly fees existing on account will be refunded.  All cancellation requests must be received at least 15 days prior to the billing due date.  Cancelled accounts that are paid yearly are subject to a $29 cancellation fee. All accounts that include ClickCartPro that are cancelled within 90 days of the order will require an additional $99 cancellation fee.

**Please note: Domain Name Registration fees WILL NOT be refunded.**

REFUSAL OF SERVICE:
HostExpress.com LLC reserves the right to refuse, cancel, or suspend service at our sole discretion.

LIMITATION OF LIABILITY:
HostExpress.com LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from HostExpress.com LLC's servers going off-line or being unavailable for any reason whatsoever. Furthermore, HostExpress.com LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of HostExpress.com LLC's servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Uses Policies should be referred to: support@hostexpress.com

All complaints will be investigated promptly.  Failure to follow any term or condition will be grounds for immediate account deactivation.

DISCLAIMER:
HostExpress.com LLC's cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning.  HostExpress.com LLC does regular backups as an extra service for it's clients but in no way guarantees these backups.  Clients should at all times keep a backup copy of their data stored outside our Network.  Certain services provided by HostExpress.com LLC are resold. Thus, certain equipment, routing, software, and programming used by HostExpress.com LLC are not directly owned or written by HostExpress.com LLC. Moreover, HostExpress.com LLC holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account or files without advanced notice for any reason without restitution as HostExpress.com LLC sees fit.  

ACCOUNT ACTIVATION:
By activating your account with HostExpress.com LLC, you agree to the above policies and disclaimer. Upon requesting an account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.

NOTICE:
If you sign up for an account and do not follow our terms No refunds will be given. 

FURTHERMORE, HostExpress.com LLC Network retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification. We also retain the right to increase any pricing, and make changes to our account plans without notification.

**If your account is found to contain illegal activity, Illegal MP3 Files, Pirated software, hacker programs, Warez programs, or any other illegal files, your account will be terminated immediately without notice and a $50.00 Cancellation fee will apply. ** Also the proper (and your local) authorities will be notified of your actions.

Domain Dispute Resolution Policy