What to do if you can't load a site hosted here in your browser.

If for any reason you cannot reach a site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Try surfing other sites

Try going to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

Check that your DNS has fully propagated (Make sure you updated your domain names DNS servers first) 

If you have just recently set up your hosting account with us, your domains DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records.  There are detailed instructions for testing your site before the domain has propagated in our FAQ below.

Ask a friend to point to your site

Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.
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Frequently asked questions.  (FAQ)

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- Where do my clients log into their Control Center?
- How can I point a domain name to the control center?
- How do I access my new site via FTP?
- Once I FTP in, where do my files go?
- How can I test my site on UNIX without PHP or FrontPage enabled?
- How can I test my site on UNIX with PHP or FrontPage enabled?
- How can I test my site on Windows?
- Where do my clients log into their WebMail?
- What mail servers do I use?
- Are logs rotated and how do I download them?
- How do you configure a domain to use an external mail server?
- How do I create my own name servers?
- Can I set up multiple domains pointing to the same domain?
- What are the server paths for my cgi-bin, site, perl, sendmail etc. needed for cgi scripts?

Question:
Where do my clients log into their Control Center?

 
Answer:
They login using the same URL you use.  See your setup email
for the exact URL.  The need to login using their 

They login to the control center using the domain name and password.  For example if you
create a new domain (site) called abc.com with the password 123abc your
clients would log into. their control center at:

Login URL: Get this from your setup email.
User Name:  abc.com
Pass: 123abc

Note:  Make sure you enable domain access. 


Question:
How can I point a domain name to the control center?
 
Answer: 
In this example we will have abc.com go to to it's the control center.
 
1) Setup a domain (site) and hosting for abc.com
 
2) go to https://www.abc.com:8443
 
Note: You will get a domain name mismatch error.  The only other alternative in to use the anonymous control panel URL we supplied with your setup info.

Question:
How do I access my new site via FTP?
 
Answer:
Point your FTP software to either your domain name or the IP address on
which your domain resides. Enter the user name and password assigned to
the new site. 
 
Question:
Once I FTP in, where do my files go?
 
Answer:
 httpdocs  (upload your html and web content here)
 cgi-bin  (upload your scripts here)
 logs  (This is the location of your logs)

Question:
How can I test my site before the domain name is active (UNIX without PHP or FrontPage)?

Answer:
You can let your customers use http://www.login_domain.com/~username/
Replace "login_domain.com" with your login URL domain (from the setup email) and "username" with your clients FTP user name.  

Example:
http://www.nameserver-a.com/~joe/

joe would be the FTP login name you assigned for the sites when you setup the hosting.

Question:
How can I test my site before the domain name is active (Windows, UNIX with PHP or FrontPage)?

Answer:
If you are using a Windows PC, Linx or BSD UNIX Locate or create the file "hosts" on your computer using Notpad or any other text editor (Make sure there is no extension NO the file such as .txt):

Windows 95/98/Me c:\windows\hosts 
Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
Windows XP Home c:\windows\system32\drivers\etc\hosts

Linx, BSD UNIX /etc/hosts

(you may need administrator access for Windows NT/2000/XP)

Using your text editor add this line to the Hosts file:

XXX.XXX.XXX.XXX       www.the_domain_to_test.com

(replace XXX.XXX.XXX.XXX with the IP address we emailed you in your setup email such as 205.147.247.185 and replace "the_domain_to_test.com" with the site you want to test)

Save your changes.

Reboot your computer.

Now you will be local to the new site from your computer and can test PHP using your browser and http://www.the_domain_to_test.com

Question:
Where do my clients log into their WebMail?

Answer:
http://webmail.client_domain.com 
(replace client_domain.com with the domain name)

 
Note: WebMail will not be accessible until their domain name is fully functional.

Question:
What mail servers do I use?

Answer:
Use mail.your_domain.com for the sites incoming (POP3) mail server.  Use the access provider used to connect to the Internet as the outgoing (SMTP) mail server.  If you are not sure what this is, please contact the ISP and ask their outgoing mail server address.  Please see the users guide for alternatives and  additional setup information.  If your access provider will not allow your domain name to send email you can use mail.your_domain.com for SMTP as long as you select SMTP authentication using a POP3 account in your email software  (Replace your_domain.com with the sites domain name)

 
Question:
Are logs rotated and how do I download them?
 
Answer:
Yes, all logs are rotated daily.  A gzipped copy is saved each day for 3 days.  You can download your logs from the logs directory or via your bulk reseller admin.  Logs older than 3 days are perminatly removed from the server. 
 
Question:
How do you configure a domain to use an external mail server?
 
Answer:
From inside the control panel at the domain's Mail section:

Hit the On/Off button turning off mail support for the domain.

Now, From inside the control panel at the domain's DNS section:

 
If it exists, remove the default CNAME or A record for mail.client_domain.com
(replace client_domain.com with the domain name)
 
Then create an A record for mail.client_domain.com to point to the IP address of the external mail server. (replace client_domain.com with the domain name)
 
Set the an MX record of 10 to mail.client_domain.com  (replace client_domain.com with the domain name)

Question:
How do I create my own name servers?
 
Answer:
Yes, you will need to do this at the registrar you registered the domain name that will be used for the name servers.
 
In this example let's say we want to register ns1.abc.com and ns2.abc.com
 
1) You would go to the registrar you registered abc.com
 
2) You then create ns1.abc.com and ns2.abc.com. You will need to use the primary and secondary name servers IP addresses from your welcome email as the two IP addresses for your name servers.

3) Now create "A" records in the DNS setup for  ns1.abc.com and ns2.abc.com using the IP addresses we email you.

4) Once you have your name servers registered you need to assign them to any domains you want to host under your bulk reseller account.

 
5) Once you setup hosting for each site that will use your name servers you need to log into your bulk reseller admin, click on the domain name, click on the DNS button and add your name servers.  

Question:
Can I set up multiple domains pointing to the same domain?

 
Answer:
Yes, this can be done with either the Frame Forwarding or Standard
Forwarding options within the hosting setup for the domains you wish to
have forwarded.

Question:
What are the server paths for my cgi-bin, site, perl, sendmail etc. needed for cgi scripts?

 
Answer:
Path to cgi-bin:
/usr/local/psa/home/vhosts/your_domain.com/cgi-bin

Path to document root:
/usr/local/psa/home/vhosts/your_domain.com/httpdocs

Path to perl 5:
/usr/bin/perl

Path to sendmail:
/usr/sbin/sendmail

Note:  Make sure to replace your_domain.com with the domain for the site.  This is case sensitive so if you added the domain with capital letters when you added the site to your bulk reseller account you will need to use the same exact case in the path.

Example:  If you setup the site using Your_Domain.com the paths would be:
/usr/local/psa/home/vhosts/Your_Domain.com/cgi-bin
/usr/local/psa/home/vhosts/Your_Domain.com/httpdocs
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