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- Where do my clients log into their Control Center?
- How can I point a domain name to the control center?
- How do I access my new site via FTP?
- Once I FTP in, where do my files go?
- How can I test my site on UNIX without PHP or FrontPage
enabled?
- How can I test my site on UNIX with PHP or FrontPage
enabled?
- How can I test my site on Windows?
- Where do my clients log into their WebMail?
- What mail servers do I use?
- Are logs rotated and how do I download them?
- How do you configure a domain to use an external mail
server?
- How do I create my own name servers?
- Can I set up multiple domains pointing to the same
domain?
- What are the server paths for my cgi-bin, site, perl,
sendmail etc. needed for cgi scripts?
Question:
Where do my clients log into their Control Center?
Answer:
They login using the same URL you use. See your setup email
for the exact URL. The need to login using their
They login to the control center using
the domain name and password. For example if you
create a new domain (site) called abc.com with the password 123abc your
clients would log into. their control center at:
Login URL: Get this from your setup email.
User Name: abc.com
Pass: 123abc
Note: Make sure you enable
domain access.
Question:
How can I point a domain name to the control center?
Answer:
In this example we will have abc.com go to
to it's the control center.
1) Setup a domain (site) and hosting for
abc.com
2) go to https://www.abc.com:8443
Note: You will get a domain name mismatch
error. The only other alternative in to use the anonymous
control panel URL we supplied with your setup info.
Question:
How do I access my new site via FTP?
Answer:
Point your FTP software to either your domain name or the IP address
on
which your domain resides. Enter the user name and password assigned
to
the new site.
Question:
Once I FTP in, where do my files go?
Answer:
httpdocs (upload your html and web content here)
cgi-bin (upload your scripts here)
logs (This is the location of your logs)
Question:
How can I test my site before the domain name is
active (UNIX without PHP or FrontPage)?
Answer:
You can let your customers use http://www.login_domain.com/~username/
Replace "login_domain.com" with your login URL domain (from
the setup email) and "username" with your clients FTP user
name.
Example:
http://www.nameserver-a.com/~joe/
joe would be the FTP login name you
assigned for the sites when you setup the hosting.
Question:
How can I test my site before the domain name is
active (Windows, UNIX with PHP or FrontPage)?
Answer:
If you are using a Windows PC, Linx or BSD UNIX Locate or create the file "hosts" on your computer using Notpad or any other text editor (Make sure there is no extension NO the file such as .txt):
Windows 95/98/Me c:\windows\hosts
Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
Windows XP Home c:\windows\system32\drivers\etc\hosts
Linx, BSD UNIX /etc/hosts
(you may need administrator access for Windows NT/2000/XP)
Using your text editor add this line to the Hosts file:
XXX.XXX.XXX.XXX www.the_domain_to_test.com
(replace XXX.XXX.XXX.XXX with the IP address we emailed you in your setup email such as 205.147.247.185 and replace "the_domain_to_test.com" with the site you want to test)
Save your changes.
Reboot your computer.
Now you will be local to the new site from your computer and can test PHP
using your browser and http://www.the_domain_to_test.com
Question:
Where do my clients log into their WebMail?
Answer:
http://webmail.client_domain.com
(replace client_domain.com with the domain name)
Note: WebMail will not be accessible
until their domain name is fully functional.
Question:
What mail servers do I use?
Answer:
Use mail.your_domain.com for the sites incoming (POP3) mail server.
Use the access provider used to connect to the Internet as the
outgoing (SMTP) mail server. If you are not sure what this is,
please contact the ISP and ask their outgoing mail server address. If your access provider will not allow your domain name to send
email you can use mail.your_domain.com for SMTP as long as you
select SMTP authentication using a POP3 account in your email
software (Replace your_domain.com with the sites domain name)
Question:
Are logs rotated and how do I download them?
Answer:
Yes, all logs are rotated daily. A gzipped copy is saved each day
for 3 days. You can download your logs from the logs directory or
via your bulk reseller admin. Logs older than 3 days are
perminatly removed from the server.
Question:
How do you configure a domain to use an external mail
server?
Answer:
From inside the control panel at the domain's Mail section:
Hit the On/Off button turning off mail
support for the domain.
Now, From inside the control panel at the domain's DNS section:
If it exists, remove the default CNAME or A record for
mail.client_domain.com
(replace client_domain.com with the domain name)
Then create an A record for
mail.client_domain.com to point to the IP address of the external mail
server. (replace client_domain.com with the domain name)
Set the an MX record of 10 to
mail.client_domain.com (replace client_domain.com with the domain
name)
Question:
How do I create my own name servers?
Answer:
Yes, you will need to do this at the registrar you registered the
domain name that will be used for the name servers.
In this example let's say we want to
register ns1.abc.com and ns2.abc.com
1) You would go to the registrar you
registered abc.com
2) You then create ns1.abc.com and
ns2.abc.com. You will need to use
the primary and secondary name servers IP addresses from your welcome
email as the two IP addresses for your name servers.
3) Now create "A" records in the DNS setup for
ns1.abc.com and ns2.abc.com using the IP addresses we email you.
4) Once you have your name servers
registered you need to assign them to any domains you want to host
under your bulk reseller account.
5) Once you setup hosting for each site
that will use your name servers you need to log into your bulk
reseller admin, click on the domain name, click on the DNS button
and add your name servers.
Question:
Can I set up multiple domains pointing to the same
domain?
Answer:
Yes, this can be done with either the Frame Forwarding or Standard
Forwarding options within the hosting setup for the domains you wish to
have forwarded.
Question:
What are
the server paths for my cgi-bin, site, perl, sendmail etc. needed for
cgi scripts?
Answer:
Path to cgi-bin:
/usr/local/psa/home/vhosts/your_domain.com/cgi-bin
Path to document root:
/usr/local/psa/home/vhosts/your_domain.com/httpdocs
Path to perl 5:
/usr/bin/perl
Path to sendmail:
/usr/sbin/sendmail
Note: Make sure to replace
your_domain.com with the domain for the site. This is case
sensitive so if you added the domain with capital letters when you
added the site to your bulk reseller account you will need to use the
same exact case in the path.
Example: If you setup the
site using Your_Domain.com the paths would be:
/usr/local/psa/home/vhosts/Your_Domain.com/cgi-bin
/usr/local/psa/home/vhosts/Your_Domain.com/httpdocs
.
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